Security/Safety Associate Dispatch

Salary: $20.43/hour DOQ
Posted: March 15, 2024
Closes: Open until filled preference given to candidates who apply by April 1, 2024
FLSA Status: Full-time / Non-Exempt
Reports to: Safety Manager, Dave Corrington

About the Library

The City Library builds foundations for equity, connection and limitless possibility. We are active in our community and collaborate to address needs and realize aspirations. We connect people to information, resources, experiences, and each other. Our work sustains a vibrant Salt Lake City. Guided by a deep understanding of the aspirations, needs, and motivations of our customers, The City Library takes a human-centered approach to designing and delivering meaningful services, collections, resources, spaces, programs and events to all members of the community.

Library staff are highly engaged, purpose-driven, people-centered, and express a high level of satisfaction with their work. The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

Click here to learn more about what makes The City Library a great place to work and why Salt Lake City is a great place to call home.

About the Position

The Safety Associate Dispatch assists in providing high quality customer service experiences by ensuring visitors are enjoying the library in a safe manner and in accordance with our patron behavior policies. This position will help maintain a safe and secure environment for library patrons and library staff. The Safety Associate Dispatch will be responsible for monitoring all video cameras, activating emergency notifications when appropriate, triaging all safety/security emergencies by coordination through radio communications, communicating with 911 dispatch for all medical and police emergencies, and documenting a daily log for all activities.

Primary Responsibilities

• Fostering a safe environment. Ensures an excellent library experience for customers and staff. Monitors exterior and interior of library premises. Observes behaviors and activities on library property, and dispatches safety associates to resolve unusual or concerning behavior. Reports any building safety concerns that may negatively impact the customer experience.
• Cultivating relationships. Fosters good working relationships with all members of the safety team, librarians and other staff. Accepts assignments from supervisor, manager or other Library staff in a professional and timely manner.
• Situational response. Responsible for triaging all emergency situations such as fire alarms and building evacuations or other facility related events.
• Administrative reporting. Ensure daily administrative documentation is concise and complete. Familiarity with Government Records Access and Management Act (GRAMA). May facilitate law enforcement requests for information, photos, or video footage.
• Vehicle operation. The dispatch safety associate will monitor all safety associates through their radio GPS tracking systems utilizing the firstnet response software. The Dispatch will assist in ensuring all safety associates and mobile patrol are driving the vehicle in a safe manner at all times, and obeying all traffic rules.
• Other duties. Performs other duties as assigned or required.

Minimum Qualifications

• High school graduation or equivalent and three years experience performing customer service to a diverse population or an equivalent combination of education and experience.
• Valid Utah driver license and a clean driving record. Must provide their own transportation to respond or report to various library locations. Must maintain state required vehicle insurance.
• General knowledge of building security and security procedures including de-escalation techniques.
• Ability to perform routine record keeping functions; exercise initiative and independent judgment and to react resourcefully under varying conditions; plan and schedule work priorities effectively; communicate effectively in English both verbally and in writing; establish and maintain effective working relationships with employees, other agencies, vendors, contractors and the public.
• Must be available to work days or afternoons, on weekends and before or after Library hours.
• Ability to stand/walk for extended periods, bend over, kneel, perform functions that may require being on the ground.
• Professionalism in appearance, work ethic, and positive attitude.

Preferred Qualifications

• Spanish language and/or other non-English language skills.
• EMT Certification or ability to obtain EMT Certification in a timely manner.

Working Environment

• Work is performed in a busy, urban, public library library environment.
• Subject to repetitive movement; standing, walking, and bending.
• Must have good hand mobility and coordination.
• Subject to intermittent periods of inclement weather when working outside or traveling to other library locations.

Schedule

• Full-time position, 40 hours per week
• May be required to work before or after library hours and on weekends. May require being on-call.

Other Information

• Completion of criminal background check will be required if the candidate is over eighteen (18) years of age.
• The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.
• The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

Compensation

• Starting Range Grade 14, $20.43/hour. Compensation is commensurate with experience.
• Mileage reimbursement is available when a personal vehicle is used for library business.
• The full time position includes excellent benefits such as paid vacation, health and life insurance, and Utah State Retirement System benefits.

How to Apply

• Send an email with an attached résumé and cover letter (PDF or Word Document) indicating position title to the Human Resources Department at hrlib@slcpl.org.
• Position is open until filled with preference given to candidates who apply by April 1, 2024.