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Manager - Creative Lab
Salt Lake City Public Library
Main Library

Salary: Starting $33.70/hour $70,096/annually Depending on qualifications
Posted: November 10, 2023
Closes: Open until filled, preference will be given to candidates that apply by December 4, 2023
FLSA Status: Full-time/Exempt
Reports to: Mark Ewing, Administrative Manager of Public Services

About the Library

The City Library builds a foundation of equity, connection, and limitless possibility. We are active in our community and collaborate to address needs and realize aspirations. We connect people to information, resources, experiences, and each other. Our work sustains a vibrant Salt Lake City. Guided by a deep understanding of the aspirations, needs, and motivations of our customers, The City Library takes a human-centered approach to designing and delivering meaningful services, collections, resources, spaces, programs and events to all members of the community.

Library staff are highly engaged, purpose-driven, people-centered, and express a high level of satisfaction with their work. The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

Click here to learn more about what makes The City Library a great place to work and why Salt Lake City is a great place to call home.

About the Position

The Manager plays a critical leadership role in the delivery of library services by inspiring, fostering, and maintaining high-performing teams. The Manager will collaborate with other staff members to advance the Library’s mission and to achieve the objectives of the Strategic Roadmap.

The Manager of the Creative Lab is responsible for overseeing the creative lab equipment and creative labs system-wide.

Primary Responsibilities
  • Change Management: Effectively leads change, helping staff to develop agility and resilience, connect with a vision, and work collaboratively in a continually changing environment.
  • Working relationships. Fosters good working relationships with diverse people including staff, patrons, volunteers, vendors, and community partners. Accepts and completes assignments from supervisor, manager, or other Library staff in a professional and timely manner.
  • High quality customer service. Creates an atmosphere of delivering high quality customer service. Models exceptional customer service with each interaction. Seeks new and innovative ways to provide services. Provides accurate Library policy interpretation and information to patrons about library resources, services and events. Continuously reviews processes and staff performance to ensure accurate, efficient, and consistent results in all customer service functions. Resolves difficult customer service interactions requiring the intervention of a supervisor. Works effectively with people from a diverse range of backgrounds.
  • Employee engagement. Builds a high performing staff team that supports the library experience and the organizational goals. Encourages creativity and healthy discussions among staff to arrive at creative approaches and solutions. Makes hiring decisions. Matches staff talents and skills with projects and allocates resources. Trains employees, monitors performance, sets goals, evaluates, and motivates team members. Coaches, counsels, and disciplines staff members not meeting expectations or requirements.
  • Fosters opportunities for internal growth and improvement. Establishes processes, workflows, and scope of respective teams and committees. Identifies improvements and implements efficiencies to maximize the impact of staff and team efforts. Assesses and recommends training opportunities to support staff work. Assists with identifying opportunities to achieve professional goals.
  • Communication. Ensures library services, along with the Library’s brand and message, are being delivered at a consistently high level. Supports and promotes the mission and Strategic Roadmap and communicates system-wide goals and measures. Acts as a liaison between management and staff. Brings communication to the Management Team and positively represents organizational messages.
  • Building a better community. Focuses on the role the Library can play in changing people’s lives and in enhancing communities. Proactively establishes working relationships with community leaders. Develops deep understanding of local community demographics and needs. Collaborates with Service Coordinators to develop local partnerships to provide community-relevant programs and services. Evaluates services, prioritizes projects, and allocates resources to best meet organizational and community needs.
  • Decision Making. Makes well-informed, sound decisions, balancing organizational and branch goals and priorities. Collects, monitors, and analyzes relevant quantitative and qualitative data to make informed decisions. Assesses alternatives from multiple viewpoints and perspectives. Effectively implements decisions and evaluates results.
  • Teamwork. Fosters positive teamwork among staff. Represents assigned department or branch on the Management Team for the Library. Shares perspectives with the team and contributes to the dialog in reviewing initiatives, policy changes, and library operations. Supports the efforts of Services Coordinators and other Library teams.
  • Facility/Location Management. Assures that the library facility and equipment are in good working condition. Identifies and recommends potential location improvements. Resolves or reports maintenance problems. Oversees opening and closing duties including securing the building or location.
  • Preparation and management of annual budget. Prepares recommended annual budget for assigned location. Monitors and approves expenditures, ensuring the responsible and equitable use of public funds.
  • Other duties as assigned.
Minimum Qualifications
  • Master’s Degree in Library Science from an ALA-accredited program, five years progressively responsible library related experience, and two years of supervisory or management experience; or an equivalent combination of education and experience.
  • Demonstrated leadership skills, including experience with mentoring and guiding staff to ensure people and teams are effectively using their time to deliver and improve services. Skilled at creating a healthy and positive work environment with open communication and collaboration.
  • Demonstrated commitment to developing and contributing to an inclusive and equitable work environment.
  • Demonstrated commitment to integrating cultural competency practices into daily work.
  • Proven ability to work with people from a diverse range of backgrounds.
  • Excellent written and verbal communication skills, including presentation skills, skill with group and team dynamics.
  • Experience working with ethnically and economically diverse groups.
  • Understanding of Equity, Diversity, Inclusion, and Belonging.
  • Experience in project management, including planning and evaluation, managing a budget, scheduling and monitoring, coordinating multiple projects, and project communications. Must be able to use technology to plan, communicate, deploy and evaluate multiple projects simultaneously.
  • Required to maintain professional knowledge and skills through reading professional journals, viewing related webinars, attending training or professional conferences.
  • Ability to assess, recommend, and implement improved policies, processes and procedures relating to area of responsibility.
  • Ability to use data in decision making for location needs.
  • Ability to establish and maintain positive working relationships with staff, other managers, community members, and the public.
  • If travel is required for library purposes, must have transportation. If using a personal vehicle, must maintain state required insurance.
Preferred Qualifications
  • Spanish language and/or other non-English language skills.
  • Experience with library operations, programs, and services.
  • Experience with library computer systems, databases, software, and commonly used technology and applications.
  • Ability to analyze a variety of technology equipment issues and problems and make recommendations.
  • Experience with designing and or teaching computer skill classes to adult learners.
  • Knowledge or experience with HTML, Adobe Creative Suite, open source music, video editing and 3D modeling/printing software.
  • Experience with library computer systems, databases, software and commonly used technology and applications.
Working Environment
  • Work is performed in a library environment.
  • Subject to repetitive movement, standing, walking, bending, reaching, and lifting of objects. May be subject to standing or sitting for extended periods of time.
  • Must be able to lift/carry library materials (up to 50 lbs) and push/pull library carts.
  • Must have good hand mobility and coordination.
  • Normal stress related to working in a busy, urban environment.
  • Subject to intermittent periods of inclement weather when retrieving library materials or participating in library outreach programs.
  • Full-time, 40 hours per week. Evenings and weekends will be required.
Other Information
  • Completion of criminal background check will be required if the candidate is over eighteen (18) years of age.
  • The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.
  • The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.
  • Starting Range 22; Minimum $33.70/hour $70,096/annually Depending on qualifications. Employment offers are made dependent upon experience.
  • This is a full time position and includes excellent benefits such as paid vacation, health and life insurance, and retirement benefits.
How to Apply
  • Send an email with an attached résumé and cover letter (PDF or Word Document) indicating position title to the Human Resources Department at
  • Preference will be given to applicants who apply by December 4, 2023.